Tech Support / FAQs

These FAQs are designed to provide a better understanding our services and support here at Electro-Polish. They provide basic information, sometimes about fairly complex topics, if you have additional questions please contact us directly.

What is the best coating for my parts?
There is no one best coating. The best coating is determined by your application, the functionality of the parts, and the base metal you are trying to coat. Some coatings, such as electroless nickel, are more durable in harsh environmental conditions. If you require products such as steel to have a warehouse shelf life or a rust inhibitor, then black oxide would be your coating of choice. Please discuss your application with us and we can help guide you to potential solutions for your particular application.
How long will it take to process my order?

It depends on how much effort it takes to process your order and how complicated the tasks. Generally, we will take 1-3 full business days to process your order. Our powder coat processing time can be longer; 5-7 days.

Can I have my order in 24 to 48 hours?
Yes, we can break into our production schedule and put in extra hours to get a rush order to you. We pride ourselves in helping you be successful and in meeting critical deadlines. However, it does depend upon the complexity of the part and we do have to recoup our additional costs for breaking our production plan and incurring overtime labor costs.
How much will it cost to process my parts?
We employ a full-time quoting department in order to turn your RFQ around in a timely manner. We cannot give you a price without a drawing/print or seeing the actual part. Please give us a call, or use our quote form on the right to submit the required information. We’ll get back to you shortly.
Two parts of approximately the same size have different prices, why?
The size of the part is only one the variables that helps determine price. Two parts could be roughly the same size but have very different levels of effort to achieve quality coatings. For example, more intricate parts require special effort to achieve success. Also, any additional steps such as polishing, masking or bead blasting will result in additional charges.
Do you offer certifications of processes to specification call outs?
Yes. We provide documented certification upon request. Please include this in your RFQ.
How do you determine the thickness of a coating?
Coating thicknesses are typically called out in the design or print or a thickness may be stated on a purchase order for a particular part or application. In the absence of a drawing, we will use standard specifications to determine thicknesses for industrial applications or cosmetics in a decorative application.
Will coatings cover scratches and pits on my parts?
No. Many people mistakenly believe that pits, scratches, or other surface defects will be filled in by the plating or coating. In fact, any surface defect is likely to become more pronounced after coating.
Can I coat my old parts or do the parts need to be new?
Either old parts or newly fabricated parts can be coated. Generally, new parts are easier to coat than old parts. Older or used parts generally require additional cleaning and preparation prior to coating. Also, old parts will have defects such as scratches, dents, pits, etc. that will show up in the finished coating. Some defects may be removed with additional effort but would need to be discussed so the part is not affected dimensionally relative to your tolerances.
Why are there minimum charges for an order?
There is a minimum cost associated with the processing of your order. Those costs include our incoming inspection, documentation of your requirements and creating the resulting work order, staging your order in our production process, processing your part, quality inspection, scheduling delivery of your order, and invoicing. Without a minimum charge, we are simply not able to recover these standard costs.
What are your payment terms?
Our standard payment terms are net 30 days once your credit is established. New customers may require a credit card or check when the order is picked up until credit references are verified.
What are your operating hours?
Normal hours are 8AM to 4:30PM Eastern Standard time but we are frequently here earlier and later than these hours. By special request, we can also schedule to be here outside of our regular hours but this would need to be discussed in advance. Our production currently runs on a 1st and 2nd shift.
Can you anodize steel?
No. Only aluminum can be anodized.
How is anodizing different than plating?
Anodizing changes the surface of aluminum by creating an oxide coating. While building the coating it is also structurally changing the surface of the material. In plating, we are adding additional metal onto an existing metal surface and not changing the surface of the base metal.

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